Concert FAQ

Dress code
 
 

You can wear whatever the flippin heck you like

Lost property
 
 

For lost items please contact the venue on 01825 790 200 during opening hours ( 10am to 5.30pm )

Bookings
 
 

For large group bookings or Private Hire please contact our box office on: 01825 790 200.

ID & Age Restrictions
 
 

Children under the age of 14 are welcome to attend most events provided they are accompanied by an adult.
Please call to discuss the suitability of the event prior to booking tickets.
If you are lucky enough to look under 21, you may be asked for ID when purchasing alcohol.

Tickets
 
 

Please note that we do not issue printed tickets. Please print your e-ticket and bring it with you to the event.
Your reservation will be checked on the door.

Ticket support
 
 

If you have any queries regarding tickets, or using our online payment system, please contact our showroom on 01825 790 200.

Dining Tickets
 
 

The seating plans are usually communal, depending on the popularity of the concert.
It is a very sociable environment and a fantastic way of meeting new people who share your same musical taste!
The ticket price includes a seat for the evening and a lovely two course supper.
You will be welcome to explore the store before and after dinner and our fabulous staff will be present to assist with any questions or purchases you may wish to discuss.

Standing Tickets
 
 

To allow diners to enjoy their meals without crowding, we do try and encourage standing guests to arrive from 8pm onwards.
If you wish to arrive earlier to explore our showrooms then you are still more than welcome.
Depending on the attendance for the evening we may install separate cash bars away from the main restaurant/venue area and may restrict access to the dining area up to 15mins before the concert begins.

Premium Booth
 
 

Our premium booth's offer the best views in the house and are a great way to experience any of our events. They have a minimum seating of 4 persons and can be reserved by buying the premium booth ticket for any of our events. They can sit up to 6 people so if you'd like addtional seats, purchase 2 at checkout along with dining tickets.

Seating
 
 

Seating allocation is driven by a combination of party size and order of booking.
Should you have a seating preference, such as raised area or dance floor, do please indicate your preference at the time of booking.
Please note, although we will try our best to accommodate your wishes, we cannot guarantee any specific seating request unless you have booked and paid for a booth.

Set times
 
 

Unless otherwise stated all concerts will begin around 9pm with an interval of around 20 mins and generally finish between 11.15pm and midnight.

Showroom
 
 

Our venue is located inside a retail environment and there will always be staff at the front desk to help if you wish to purchase anything. We kindly ask that guests respect the showroom and be careful with drinks around our antique furnitureaccomodation.

Accessibility
 
 

The venue is wheelchair accessible and has designated bays in our front carpark for blue badge holders. Please contact a member of staff upon your arrival and we will be happy to assist in anyway we can.

Refunds
 
 

All tickets are non refundable, however on very busy nights we maybe able to resell your tickets for you if we have a waiting list.

Waiting lists
 
 

If an event you are interested in is shown as sold out, please contact us and we will happily add your name to our waiting list in the case of a cancellation.

Dietary Requirements
 
 

We always include at least one vegetarian option on our menu and we are happy to cater for guests with other dietary requirements and allergy concerns.
Please make your requirements clear when purchasing tickets.
For more information please call our box-office on: 01825 790 200

Taxi's
 
 

If you are arranging a taxi we recommend that you prebook before the event and be prepared to offer above the minimum fare for short distances, as our location is rural.
We suggest that you do not book a return taxi until after 11.45pm to avoid disappointment if the concert is running late.

Accommodation
 
 

We are often asked about accommodation and we can recommend the following hotels, pubs and bed & breakfasts nearby.

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